In this video, we show you how to place an order, choose the right size, color, and explore all available options on our website. Click to watch and see you there!

We offer a range of standard sizes for each product. You can check available options directly in the product listing. If your desired size is not listed among the standard options, feel free to contact our customer support for a custom order.

We offer several leather colors, including Brown, Cognac, Light Cognac, Green, and Black. If you’re looking for a different color, feel free to contact us for a custom order.

We offer several personalization methods:

• Laser Engraving: Burnt-in text or images, such as logos or messages
• Stamping: Choose between classic debossed stamping (letters or symbols pressed with heated metal stamps) or colored stamping with silver or gold foil for an elegant touch.

These options let you add initials, names, quotes, or logos to make your item truly yours.

Yes, in many cases you can! At Pikore, we offer the possibility to create custom-sized or personalized items. Please contact us to discuss the details and check if customization is possible for your chosen product.

Yes! Every Pikore product is covered by a 1-year warranty and an instant replacement guarantee.

How to make a warranty claim:

• Email us at dispute@pikore.shop with your order number and clear photos of the issue

If you have any questions, feel free to contact us—we’re always here to help.

If you have any issues with your order, please contact us — we’ll be happy to help you find a solution.

We accept a wide range of secure payment methods to make your checkout experience smooth and convenient:

• Credit & Debit Cards: Visa, MasterCard, American Express (AMEX), JCB, Diners Club, Discover

• Digital Wallets: PayPal, Apple Pay, Google Pay

All transactions are processed in a secure environment to ensure your personal and payment information stays protected. Read more about payment options.

Yes, your payment data is completely safe with us. We use secure, industry-standard encryption and payment gateways to ensure your information is protected at all times. We do not store your full payment details on our servers.

We ship all orders using Nova Poshta and Ukrposhta, depending on your location and chosen delivery method.

Once your order is dispatched, you’ll receive a tracking number. You can track your parcel here:

• Nova Poshta
• Ukrposhta

Simply enter your tracking number to see the status and delivery updates.

Yes, we offer free express shipping for the USA, with delivery taking approximately 3–5 business days after production. For other countries, we also provide free shipping options with estimated delivery times as follows:

• Canada / Europe: 7–14 business days
• Australia: 3–4 weeks
• Rest of the world: 3–5 weeks

Every shipment includes a tracking number so you can monitor your delivery.

We typically process orders within 2–4 business days. Once shipped, delivery times are as follows:

• USA (express): 3–5 business days
• Canada / Europe: 7–14 business days
• Australia: 3–4 weeks
• Rest of the world: 2–5 weeks (depends on your location)

Yes! We offer branded packaging that’s perfect for gifting. You can request gift wrapping when placing your order, or reach out to us directly.

We ship all orders from Ukraine. International shipping is available, and we provide tracking once your item is on its way.

At the moment, we don’t offer a local pickup option.

If your order is marked as delivered but you haven’t received it, here’s what we recommend:

1. Double-check your delivery address in the confirmation email.

2. Look around your property (mailbox, porch, neighbors) in case it was left in a safe spot.

3. Contact your local postal carrier or delivery service—they may have more details on the drop-off.

4. If you still can’t locate your package, reach out to us at sales@pikore.shop. We’ll help you resolve the issue as quickly as possible.

We’re here to help and will do our best to make it right!

We craft all our products from Crazy Horse leather, a premium full-grain cowhide known for its durability and the beautiful patina it develops over time.

All Pikore products are carefully handcrafted in Ukraine, combining traditional craftsmanship with modern design.

• Use a soft, dry cloth to gently wipe away dust and dirt from the surface of the leather.
• For deeper cleaning, dampen a soft cloth with water and mild soap. Wipe the leather gently, then use a clean, damp cloth to remove any soap residue. Allow the leather to air dry naturally.

• Crazy Horse leather is not fully waterproof, so it's important to avoid exposing it to excessive moisture. If the leather gets wet occasionally, gently pat it dry with a soft cloth and allow it to air dry away from direct heat sources so that the leather does not become deformed. You can also stuff an item with paper so that the moisture is absorbed faster and the shape keeps its form.

• Conditioning helps to keep Crazy Horse leather supple and prevents it from drying out and cracking.
• Use a leather conditioner specifically designed for Crazy Horse leather. Apply a small amount of conditioner to a soft cloth and rub it into the leather in a circular motion. Allow the conditioner to be absorbed, then buff the leather with a clean, dry cloth.

• Avoid using rough sponges and brushes or harsh chemicals, alcohol-based cleaners, or solvents on Crazy Horse leather, as they can damage the natural oils and finish of the leather. There are special products for removing stains and dirt from leather products.

• When not in use, store Crazy Horse leather items in a cool, dry place away from direct sunlight and heat sources.
• Use a dust bag or cloth cover to protect the leather from dust and scratches.
• If stored in a crumpled state for a long time, an item may lose its shape and wrinkle. To restore the shape, straighten an item and fill it with crumpled paper.

• Handle Crazy Horse leather items with clean hands to avoid transferring oils and dirt onto the leather.
• Avoid sharp objects or rough surfaces that can scratch or damage the leather.

• Minor scratches and marks are a natural part of the aging process of Crazy Horse leather and can add to its character.
• Lightly rub the scratched area with your fingers or a soft cloth to blend the scratch into the leather's patina.

• For stubborn stains or extensive damage, consider seeking professional leather cleaning and restoration services.
• Professional leather cleaners can assess the condition of the leather and recommend appropriate treatments to restore its appearance and integrity.